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San Diego Area
Read what people are saying in San Diego Area, 7510 reviews, Averaging 4.99 Stars!
Date: 6/3/2019
San Marcos, CA
The service repairman was prompt which was awesome. He was friendly and knowledgeable about garage doors. We were informed that to replace the 2 springs it would cost $575. I declined the service and thanked the repairman. The repairman went back to his truck and after about 5 minutes he came back and informed us that he could install new springs for around $385 but the quality of the springs would not be as good. When we do business with someone we would like them to just be upfront. If there are different options then please let us know. For example, "We offer springs X and Z, X are higher quality and will run you about $575 while springs Z are a lower quality and will run you around $385." We were expecting this to be covered under our home warranty today but understand that it wasn't. I declined the service from Precision and after the garage door repairmen left, I called a local garage door repairman and within (20 minutes) I had a new repairman out at my home that fixed both springs and included a warranty for less than the second price quoted price by Precision. We were disappointed that we were not able to do business with Precision today and it was primarily due to the fact of not being honest and upfront about all of the options available to us.
- Eric Koehle
A Response from:
tab
Sent review to Rob and larry to call on 6/3
Date: 6/1/2019
San Diego, CA
Do we are not unhappy! We think your company and techs and the office is top notch. Definitely a 5+ star Operation.
- David & Priscilla Knutson
- 5 Stars 7474 (99.52%)
- 4 Stars 20 (0.27%)
- 3 Stars 6 (0.08%)
- 2 Stars 2 (0.03%)
- 1 Stars 8 (0.11%)