Precision Garage Door Service & Repair
Poway, CA

Kevin, It is very important that you here directly from me regarding this recent service call. First impression, I called yesterday and discussed with Customer Service I wanted to set-up an appointment. I was asked if tomorrow (Thu) would work? Awesome. Next James shows up at window time as was suggested. He quickly made an assessment and determined and explained what he thought should be done to rectify problem. He was very professional and knowledgeable. His next step was to call Mark (my original Sales guy) and the primary reason why I chose Precision in the first place. Mark explained that he could have a tech out Thu afternoon! Talk about timely customer service! Now the icing on the cake was my tech Hollis. Right from the moment he walked into the garage and made his assessment he advised me on what he wanted to do. This turned out to be a little more challenging than what he thought was needed however his mantra was "I am not going to stop until I can figure this baby out!" And to my much appreciation he did not stop until he really did figure this out. Basically, the original install was not done a 100% properly. Hollis did an awesome job!!!! In summary, I hope the rest of your team is as professional, knowledgeable and customer friendly as the 4 individuals that I had the pleasure of working with on providing me 110% customer satisfaction. I will be more than happy to continue to recommend Precision Garage Door Service to anyone that asks me for a referral. Thank you to all, Job Well Done!! Larry Franzoi

- Larry Franzoi

Justin and his assistant called almost imediatly after I placed the service call (on a Sunday). He let me know when they would arrive. He was very nice and respectful on the phone. He called again to say they would be arriving early. They were both very nice and got to work right away. They wore their masks and their uniforms were clean. They were very knowledgable and worked well together. They fixed the door and we are very happy with the service. I woould reccomend Precision to my family and friends.

- Kelly Castle

Josh was fantastic. Great customer service, knowledgeable, patient, and fixed the issue quickly. The price was reasonable considering the work involved. We are very pleased and you have just added a repeat customer. I would recommend Precision to anyone. Thank you!!

- William Jacques

Justin was very professional and knowledgeable. Answered any questions I had and he was very informative. After talking to Justin about the potential of the springs breaking and having to replace everything I decided it's time for a new garage door. Justin is also a great sales man. Great job A++ rating.

- RAMIREZ BRIAN

Precision door service came through with the replacement door panels after some manufacturing defects were found upon original installation. Hollis came out and knocked the job out while maintaining a positive attitude. He is a professional and made that apparent. I'm a happy customer. Thank you!

- Phillip Bruttig

Greg was so very professional and helpful to us in selecting two new garage doors. A+ service.

- Susan Beisel

Dustin was on time and had our garage door repaired and working again in about an hour. Very happy with the service and will be sure to tell others about Precision. Thanks for working on Sunday.

- Rod Swank

Hi, I am looking for my 25 point inspection report. Dave

- Dave Cook

He did a great job. The technician was not Jonathan but another technician who was in The Poway area. He was effective, Efficient, and did his job very well.I strongly recommend him and the work done.

- Martin Greenberg

He was great he was very friendly and very knowledgeable And excellent work Thank you James Mike trembly.

- Mike Tremblay

Technician Chasen Leone was excellent. It repaired the motor expeditiously and competently. Would welcome him repairing our garage door at any time. Thanks

- Charles & Maggie Lee

Matt arrived, surveyed the situation after I gave him the rundown and after a bit of investigation, he provided me two repair options as well as replace. I was not ready for a new set of doors at this time, so selected the repair option that made the most sense to me. He made quick work of adding a strut & then tuning up the system and the door works very well (better than expected). Definitely extended the life of the system and I'll be calling Precision when the time comes for my new doors.

- John Jaeger

Very prompt and professional. I was very pleased with the work that Josh did - he also explained the problem up front and within an hour he had repaired the problem. I would definite recommend them. Lavon Parrish

- Lavon Parrish

James was the VERY best. Very personable and so professional. I was completely impressed with his knowledge about the product and its repair. He needs to train all staff on customer service!!!

- Thomas Broxtermann

Great service and timely arrival. Installation was smooth. Great product. Gabriel was excellent and very professional.

- Ben M

As usual, Precision receptionist went out of her way to help me get help, and also as usual, the tech went out of his way to secure my garage door even in the high Santa Ana's yesterday. I'm very grateful to both persons!! Thank you

- GAIL NORTON

Jonathan Topping was excellent in quickly diagnosing the issue and providing a clear explanation of the cause.

- Andrew Van De Poel

Phenomenal service. Always genuine and honest.

- Vi Le

Great Service

- EDDIE COOPER

Good personable team. Took the time to refine the smaller details while still performing at a quick pace. I made the right choice in terms of garage companies.

- Phillip Bruttig