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San Diego Area
Read what people are saying in San Diego Area, 7510 reviews, Averaging 4.99 Stars!
Date: 5/16/2019
Bonsall , CA
As an owner of multiple rental properties in San Diego and Orange Counties (17 door openers across the properties), I had a long term relationship with a company called Garage Door Specialists. For years, when a tenant had an issue with a garage door, they'd text me and I would call Kathryn at Garage Door Specialists with the tenant contact info. She'd then own the problem, contacting the tenant, arranging the repair, and sending me a voicemail or email when all was taken care of. She'd email the invoice and my wife Cheryl would pay it right away. I believe sometimes credit cards were given upon completion and she'd email or send the invoice (I need a paper copy for tax purposes). I just know it was painless for me. This went on for years. Then GDS sold out to a larger company and the owners retired. I'm now in limbo and have to get intimately involved in any failing opener. In this recent incident, I emailed the address, contact information, and billing information to Larry Emory. I also texted him. A day later I get calls from someone in the office. They want me to be available at their convenience with a credit card. This just does not work for me as I have a life and may or may not be reachable at all times. The next day, while driving down the 5 fwy at a high rate of speed, I get a call from a guy named John. He's trying to sell me a battery backup system with some "impending doom" close about I "have to have it" due to a new state law that is to take effect July 1. How about getting the damn door to function!!! After telling him I had no interest in his battery backup system, I asked how much he wanted to re-program the door. No answer. Said he'd call back. About a minute later he called back. Problem fixed. He reset the opener and reprogrammed it. Wanted a credit card. I'm doing 75 - 80 mph. My wallet is in my briefcase in the trunk. Told him I'd have to call him back in 5 minutes when I could take the next exit. I exited, called back with credit card in hand and had to go through a long discussion as he wanted all the information. This was quite painful and time consuming. Obviously your system is set up for one-off customers who are on-site waiting for the repair guy to show. On the positive side, he did send a copy of the $120 invoice to my email address as he said he would.
- Mike Crawford
A Response from:
Tab
CSM's LM with the tenant and replied via email on 5/13 no response. Review was sent to Larry and Rob on 5/17 no response. Following up today to see if cust is resolved.
- 5 Stars 7474 (99.52%)
- 4 Stars 20 (0.27%)
- 3 Stars 6 (0.08%)
- 2 Stars 2 (0.03%)
- 1 Stars 8 (0.11%)