Click to see Bios and REAL Customer Reviews
Report Cardsubmission
[?]
Very courteous was very personable and was real pleasant with every thing.
–
Elnora Stone
Report Cardsubmission
[?]
Garage Door Repair
Technician:
Phillip Shelden
Coupon
$50 OFF Garage Door Repair TotalClick to Print
$25 Off Garage Door Opener Repair!
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Precision Garage Door Review Transparency System ©
Precision Garage Door Review Transparency System ©
Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.
Types of Reviews
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
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Read the 4 Star Reviews
for Precision Garage Door San Diego:
Garage Door Repair
San Diego, CA
Date: 11/04/2010
Report Cardsubmission
[?]
Garage Door Opener Install
San Diego, CA
Date: 05/24/2010
Garage Door Opener Install
Product:
Liftmaster Chain Drive Garage Door Opener
Technician:
Phillip Shelden
Garage Door Opener Install
San Diego, CA
Date: 02/21/2010
Onlinesubmission
[?]
The technician sent was great! I'm sorry I don't recall his name. And the service was also great. The only reason you did not get all five stars was the 'assistant' (who looked and acted more like a manager). I did not see this man do any work. He did smoke in my driveway (I could smell it in the house when I opened my garage service door) and left several cigarette butts along the street. Not very professional.
I don't mind paying for service, but don't like paying $$$ for two people when one sat around most (all?) of the time!
A Response from Don Taylor:
I don't mind paying for service, but don't like paying $$$ for two people when one sat around most (all?) of the time!
–
Nancy Hoffman
Thank you very much for your review of our services. I am happy the quality of our service to you overall was great and I certainly wish that we could have earned all 5 stars. However, we always appreciate your candid response on our service, because if we don’t know it we can’t correct it.
The extra person that you spoke of, you did not pay for his services. He is a trainer and we periodically send him with technicians to assure that our customers get superior service every time. I am very disappointed in his behavior, and particularly since we have a “no smoking” policy in our offices, our vehicles and the customer's home.
We immediately corrected this problem and have made sure that this behavior is not repeated with any customer. We thought that our policy was clear, but as a result of your feedback we have amended it to include no smoking anywhere on the customer's property. Again, I appreciate your valuable feedback, and assure you that you will always get the service you deserve.
Don Taylor, President
The extra person that you spoke of, you did not pay for his services. He is a trainer and we periodically send him with technicians to assure that our customers get superior service every time. I am very disappointed in his behavior, and particularly since we have a “no smoking” policy in our offices, our vehicles and the customer's home.
We immediately corrected this problem and have made sure that this behavior is not repeated with any customer. We thought that our policy was clear, but as a result of your feedback we have amended it to include no smoking anywhere on the customer's property. Again, I appreciate your valuable feedback, and assure you that you will always get the service you deserve.
Don Taylor, President
Garage Door Opener Install
Technician:
Jeff Merkel
Garage Door Opener Install
Escondido, CA
Date: 02/11/2010
Report Cardsubmission
[?]
If this turns out to be trouble free, we will highly recommend you--and Marantec Garage Door Openers. Jason was a very thorough technician and sales person.
–
Charles T Owen
Garage Door Opener Install
Product:
Liftmaster Chain Drive Garage Door Opener
Technician:
Jason Nelson
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- 5 Star 89 [94.7%]
- 4 Star 4 [4.3%]
- 3 Star 0 [0%]
- 2 Star 0 [0%]
- 1 Star 0 [0%]
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Come visit us at our Showroom & Headquarters:
Precision Garage Door
(619) 916-3304
8920 Activity Road,
Suite F San Diego CA 92126
Suite F San Diego CA 92126
We Service ALL Major Brands, Including...
- San Diego Area
(858) 768-0921
(619) 798-9709 - Carlsbad | Vista Area
(760) 444-0187 - Encinitas | Poway Area
(858) 217-5207 - Escondido Area
(760) 871-4132
- El Cajon | La Mesa Area
(619) 916-3304 - Chula Vista | South Bay Area
(619) 632-5539 - Fallbrook Area
(760) 990-4196 - Santee | Lakeside Area
(619) 956-9536
- Ramona | Julian Area
(760) 870-1984
