This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
I wanted to let you know that the technician Phil Sheldon was outstanding in both his service and attitude. He answered every question I had. If I ever have another problem with my garage door I will ask for him.
Trevor was very professional. He informed us of a problem that he was having but solved it quickly and without us even realizing there was a problem. Would & will recommend PDS as well as Trevor to others.
Jeff was prompt, professional, and courteous. He replaced both springs and had my garage door working as good as new in about an hour. Thanks Precision...
If this turns out to be trouble free, we will highly recommend you--and Marantec Garage Door Openers. Jason was a very thorough technician and sales person.