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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I had a problem with my door cables losing tension resulting in the door being out of alignment. I called Precision and they sent Jacob out to work the job. He was on time, knew exactly what the problem was (a vendor had supplied you with bad cables). He fixed it in about half an hour, lubed all of the door hinges and finished up. There was no charge for the job under the warranty.
Great service and a company that stands behind thier product - a rare thing these days - GREAT WORK
Great service and a company that stands behind thier product - a rare thing these days - GREAT WORK
–
Kevin Graney
