This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Mark was courteous, clean, neat and on time. He explained what the problem was and fixed it. He gave me a free tune-up too! I won't hesitate to call you again when the need comes up or to recommend you to friends. Thank you.
Leo was so friendly! He made every attempt to fix my door with keeping cost low shich was very helpful. I will only use this company for my future repairs.
We first used you to replace our garage door about a year ago. We have had a service call or two since then, always with great results. Our garage door opener went out and Jeff was out the next day and earlier than expected. He installed the new opener on the spot. He did this in no time, at a great price and was very courteous. Thank you so much!
Mr. Taylor installed the door about 10 years ago. Your Rep. Jordan is a very good asset to your company. Very polite and really likes to work with the homeowner.