Comments:
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I am very dissatisfied with the service we recieved. We were told false information regarding our garage door and quoted double what others quoted. On top of this we paid $29.95 to recieve this false information which took all of 2 minutes. I am seriuosly considering contacting the BBB and the Turko files.
Wayne Dalton does indeed have parts and there are reputable garage door repair companies that will fix this without an $800.00 price tag for one spring!
You should be ashamed of yourself!
–
walter moser
A Response from Don Taylor:
I spoke with the customer who stated that he understood our technician's recommendation, but his understanding from our technician was that the manufacturer of his spring system was out of business. In discussing the situation with our technician, he intended to convey that there was a different option that may serve the customer better long term, but not that the manufacturer of the customer's system was out of business. And, the $800 for one spring repair was a total misunderstanding, and was not what was proposed.
After speaking with the customer, he stated that he now understands our technician was recommending a very different solution, the his is fine with what happened, and was very appreciative of my call.
Don Taylor, President