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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door:

Precision Garage Door San Diego
has received 118 reviews, averaging:

4.78 of 5 Stars

Broken Garage Door Spring Repair
Carlsbad, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/16/2012
Comments: Online
submission
[?]
Technician was early, young but very professional . gave me several options for the repair that was needed. in the end the repair was reasonnably priced and done well. He also gave me some other useful operating tips for future. very happy w service and will definitely refer them and use them again if needed.
– kelly polk
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Esaud Lagunas
Garage Door Opener Repair
Vista, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/16/2012
Comments: Online
submission
[?]
On time, efficient and pleasant to deal with.
– Leland Heiner
Service Provided:
Garage Door Opener Repair
Technician:
Esaud Lagunas
Broken Garage Door Spring Repair
Bonita, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/15/2012
Comments: Online
submission
[?]
Appreciated your quick response and the great service performed by Diego. Will call you again for any future needs.
– Jerry Posey
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Diego Fernandez
Garage Door Repair
Carlsbad, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/13/2012
Comments: Online
submission
[?]
Excellent, excellent customer service! This was an emergency repair call on a Sunday night on Mother's Day. In less than an hour from placing the phone call, we had a technician ringing our doorbell. Mr. Lagunas was knowledgeable and very polite. He explained the problem with our garage door and how he was going to fix it. He was very true to his word and the time estimate to carry out the repair. We highly recommend this company.
– james witkowski
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Cables
Technician:
Esaud Lagunas
Garage Door Opener Repair
San Diego, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/12/2012
Comments: Online
submission
[?]
Esaud was my professional on response to my call. He knew what he was doing. Assessed the problem and fixed the situation with in 15. I will for sure call this company again if I should have a problem in the future. They are everything they say they are and they stand for in their website.
– sue whiteside
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair Opener
Technician:
Esaud Lagunas
Garage Door Opener Repair
Escondido, CA
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 05/08/2012
Comments: Online
submission
[?]
Brent provided an estimate. He was on time and answered all my questions. He was profrssional, courteous and friendly. When i have my work scheduled I will ask for him.
– rex litus
Service Provided:
Garage Door Opener Repair
Technician:
Brent Bassett
Broken Garage Door Spring Repair
San Marcos, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/01/2012
Comments: Online
submission
[?]
Thanks guys sevice was excellent, I am paralized from the chest douwn and use my garage door a lot to enter my home,it was very in portant have my doot fixed fast. jerry was my repair installer he was awsome....worked with me on the price because im on a fixed income. I would recomend this company to evryone. whish there were more people like this out there. Thanks again.
– nick turano
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jerry Garcia
Broken Garage Door Spring Repair
San Diego, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/01/2012
Comments: Online
submission
[?]
Diego was totally professional and friendly. He is a definite asset to your company!!!
– Marie Wade
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Diego Fernandez
Garage Door Opener Install
Poway, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/09/2012
Comments: Report Card
submission
[?]
He did a terrific job - was on time and I will recommend him to anyone who needs a good "tech".
– B. Mueller
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Diego Fernandez
Broken Garage Door Spring Repair
Oceanside, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/08/2012
Comments: Online
submission
[?]
Quick response. Professional service. Thanks!
– Arthur Spafford
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jacob Lizama
Garage Door Repair
Chula Vista, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/06/2012
Comments: Online
submission
[?]
I had a problem with my door cables losing tension resulting in the door being out of alignment. I called Precision and they sent Jacob out to work the job. He was on time, knew exactly what the problem was (a vendor had supplied you with bad cables). He fixed it in about half an hour, lubed all of the door hinges and finished up. There was no charge for the job under the warranty.

Great service and a company that stands behind thier product - a rare thing these days - GREAT WORK
– Kevin Graney
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Cables
Technician:
Jacob Lizama
Broken Garage Door Spring Repair
El Cajon, CA
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 04/03/2012
Comments: Online
submission
[?]
After researching various garage door companies decided to call Precision for an estimate. The service was exceptional. Technician explained what needed to be done. Must admit that initial estimate was higher than I anticipated, again based on internet research. I was able to find the springs online for a third of what I was charged, but since I have never worked on garage torsion springs I figured what was the point of going that route. All in all the service was performed quickly and professionally. I will recommend to friends and family,
– Sam Perea
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Brent Bassett
Garage Door Repair
San Diego, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/29/2012
Comments: Online
submission
[?]
Jerry was our technician. He provided excellent service! He was very respectful, polite and honest. It did not take him long at all to figure out the problem. It is rare now to get such good service, so it was much appreciated. I would highly recommend this company and specifically Jerry as a technician. I did not see his name on the drop down menu below.
– Tim / laura Bever
Service Provided:
Garage Door Repair
Technician:
Jerry Garcia
Broken Garage Door Spring Repair
Oceanside, CA
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 03/26/2012
Comments: Online
submission
[?]
Good worker, stayed until the job was done right
– Mike Price
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jerry Garcia
Broken Garage Door Spring Repair
Carlsbad, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/24/2012
Comments: Online
submission
[?]
Technician was professional, prompt, and thorough. Garage is working like new again.
– mike bjornstad
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jacob Lizama
Garage Door Repair
La Jolla, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/24/2012
Comments: Online
submission
[?]
The service man called to let me know the time and showed up before the scheduled time. He was friend and very polite. The person that answered when I called was polite too. Also, it was not a machine and someone that I could understand.!!
I liked your ad in the La Jolla phone book.
– Maccracken
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Diego Fernandez
Install Garage Doors
San Diego, CA
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 03/23/2012
Comments: Online
submission
[?]
My only concern - its not a complaint by any means, I have an old house...however, I am disapointed that Precision is not assisting in providing the outlet source for the garage door opener. Instead I have to run an extension cord - or pay someone to add the outlet.
– Sarah Wilkins
Service Provided:
Install Garage Doors
Product:
Precision Garage Door Opener
Technician:
Jacob Lizama
Broken Garage Door Spring Repair
Chula Vista, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/10/2012
Comments: Online
submission
[?]
starts slow but finished excelent , great work
– eduardo magdaleno
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Rollers
Technician:
Diego Fernandez
Broken Garage Door Spring Repair
Carlsbad, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/07/2012
Comments: Online
submission
[?]
Excellent quick & prompt service. Highly recommended.
– Stacy Kuchta
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jacob Lizama
Garage Door Repair
El Cajon, CA
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 03/06/2012
Comments: Online
submission
[?]
Jacob arrived at the designated time and quickly got to work to repair my garage door He was knowledgeable, was able to answer any questions I had, and completed the work in a short time. This was all I would ask for from a technician. Overall I am very satisfied with the work.
– ed hedges
Service Provided:
Garage Door Repair
Technician:
Jacob Lizama
Broken Garage Door Spring Repair
San Diego, CA
2.000 of 5 Stars
Precision Garage Door2.000 of 5 Stars
Date: 03/04/2012
Comments: Online
submission
[?]
Honestly this was a nightmare. In December the door was making noise. They said we needed new springs. After a month and several calls they got the springs but by this time the opener was damaged. More parts ordered, missed appointments and calls, and runarounds. Then the opener completely destroyed itself. For two weeks we could not open the door at all.

We gave them two stars because they finally just installed a new opener.

It took three and a Half months from our first call.
– vern norviel
A Response from Don Taylor:
I spoke with Mr. Norviel about this situation, which was caused by a lack of follow up by one of our new technicians. This situation on our part was unacceptable, which is why we installed a brand new upgraded opener at our expense. Additionally, we used this situation as a training and learning experience for all of our technicians.
I later spoke with Mr. Norviel, apologized again for this situation, and ascertained that all is well with his garage door at this point.
Don Taylor, President
Service Provided:
Broken Garage Door Spring Repair
Technician:
Andrew Perez
Garage Door Repair
San Diego, CA
1.000 of 5 Stars
Precision Garage Door1.000 of 5 Stars
Date: 03/04/2012
Comments: Online
submission
[?]
I am very dissatisfied with the service we recieved. We were told false information regarding our garage door and quoted double what others quoted. On top of this we paid $29.95 to recieve this false information which took all of 2 minutes. I am seriuosly considering contacting the BBB and the Turko files.

Wayne Dalton does indeed have parts and there are reputable garage door repair companies that will fix this without an $800.00 price tag for one spring!

You should be ashamed of yourself!
– walter moser
A Response from Don Taylor:
I spoke with the customer who stated that he understood our technician's recommendation, but his understanding from our technician was that the manufacturer of his spring system was out of business. In discussing the situation with our technician, he intended to convey that there was a different option that may serve the customer better long term, but not that the manufacturer of the customer's system was out of business. And, the $800 for one spring repair was a total misunderstanding, and was not what was proposed.
After speaking with the customer, he stated that he now understands our technician was recommending a very different solution, the his is fine with what happened, and was very appreciative of my call.
Don Taylor, President
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Opener
Technician:
Diego Fernandez
Broken Garage Door Spring Repair
San Marcos, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/29/2012
Comments: Online
submission
[?]
Precision Door Service was great to work with. Jacob, our service technician, was professional, courteous, and quick. His ability to explain how the mechanisms work and his attention to detail inspired confidence in me.

I appreciate the photos of Precisions technicians on their website, it provided us with a sense of security that the individual who came to our door is who it should be. There was great communication between Precision and myself. The courtesy call before our technician arrived is greatly appreciated.
– charles huang
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jacob Lizama
Broken Garage Door Spring Repair
San Diego, CA
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 02/23/2012
Comments: Online
submission
[?]
Technician was very helpful. Glad to refer to a friend or anyone who would ask me.
– jose Serna
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Andrew Perez
Broken Garage Door Spring Repair
San Diego, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/18/2012
Comments: Telephone
submission
[?]
This message is to let your company know that your technician, Mr. Micah Good, has done an excellent job with my garage door today. He is very knowledgeable, courteous and with high quality of workmanship. He did not leave until I was satisfied with the operation of my garage door. We are very satisfied with the service rendered.
– E. Faralen
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Micah Good
Broken Garage Door Spring Repair
Fallbrook, CA
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 02/06/2012
Comments: Report Card
submission
[?]
Great service and Diego did a good job explaining my alternatives.
– J. Everett
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Diego Fernandez
Broken Garage Door Spring Repair
La Mesa, CA
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 02/03/2012
Comments: Report Card
submission
[?]
Diego did a great job and stayed in touch until job was finished.
– John H.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Diego Fernandez
Broken Garage Door Spring Repair
San Marcos, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/21/2012
Comments: Report Card
submission
[?]
Excellent service, professional, on time &explained all that he did & routine maintenance.
– Sharon D.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Mike Napolitano
Garage Door Repair
Santee, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/09/2012
Comments: Report Card
submission
[?]
Very knowledgeable! Helped me understand the how's and why's.
– R. Church
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Diego Fernandez
Broken Garage Door Spring Repair
Carlsbad, CA
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/09/2012
Comments: Report Card
submission
[?]
Great attitude, job was done in less time than expected -
– R. Sundstrom
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jacob Lizama
(858) 768-0921
(619) 798-9709
San Diego Area
4.49 out of 5 stars
(34)
Read All San Diego Reviews
(760) 444-0187
Carlsbad | Vista Area
4.93 out of 5 stars
(24)
Read All Carlsbad | Vista Reviews
(858) 217-5207
Encinitas | Poway Area
4.84 out of 5 stars
(8)
Read All Encinitas | Poway Reviews
(760) 871-4132
Escondido Area
4.88 out of 5 stars
(15)
Read All Escondido Reviews
(619) 916-3304
El Cajon | La Mesa Area
4.76 out of 5 stars
(13)
Read All El Cajon | La Mesa Reviews
(619) 632-5539
Chula Vista | South Bay Area
5 out of 5 stars
(7)
Read All Chula Vista | South Bay Reviews
(760) 990-4196
Fallbrook Area
4.97 out of 5 stars
(9)
Read All Fallbrook Reviews
(619) 956-9536
Santee | Lakeside Area
4.94 out of 5 stars
(6)
Read All Santee | Lakeside Reviews
  • Alpine (2)
  • Alpine Heights
  • Barona
  • Carlton Hills
  • Eucalyptus Hills
  • Glenview
  • Harbison Canyon
  • Laguna Junction
  • Lakeside (1)
  • Lakeside Farms
  • Pine Valley
  • Santee (3)
  • Winter Gardens
(760) 870-1984
Ramona | Julian Area
5 out of 5 stars
(2)
Read All Ramona | Julian Reviews

Come visit us at our Showroom & Headquarters:

Precision Garage Door (619) 916-3304
8920 Activity Road,
Suite F San Diego CA 92126
Precision Garage Door Warranty

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